IT Transformation for a Large Government Entity Case Study
Background: Trigyn’s direct client was a large municipal government entity serving a major North American city. The client was seeking a reliable IT Staffing partner to support its multi-year information technology transformation strategy. A key challenge with this engagement was the client’s high volume and rapidly changing IT Staffing requirements. A further complicating factor was the client’s requirement that hiring preference be given to candidates who were recipients of social assistance or other services from the client organization.
Trigyn Approach: Through a highly competitive selection process, Trigyn was a selected as a preferred vendor in 2013. Under the contract, Trigyn has provided the client over 500 professionals to address diverse staffing requirements spanning subject areas including IT, professional services and general administration, with the focus being IT. Trigyn has placed numerous IT resources across various client departments including Developers, Engineers, Analysts, Project Managers, Business Analysts, Architects, Testers, IT Auditors, Database Administrators and specialists in technologies including Oracle E-Business Suite (EBS), Maximo, PeopleSoft, Kronos, and Cisco UCCE.
By implementing its highly customizable service model, Trigyn was able to accommodate the unique IT staffing requirements of this client and maintain a very high level of performance against its diverse, high-volume and rapidly-changing needs. Furthermore, Trigyn was able to incorporate processes to solicit applications from recipients of the client’s social assistance programs. As a result, Trigyn was able to successfully achieve its Service Level Agreement commitments for placement of these individuals.
Outcome: Trigyn has earned and maintains an excellent reputation under this contract and is the top IT Staffing supplier to this client. Trigyn has consistently met or exceeded the client’s expectations for contract performance and as a result the contract was extended. Trigyn continues to serve this client today.