Job Description:
Our client - a major utility firm based out of Westchester County, NY - has an immediate need for ServiceNow ITSM Specialist. The particulars of the position are as follows.
Project Overview:
The ideal consultant will be responsible for supporting and maintaining our ServiceNow platform, with a focus on IT Service Management (ITSM), Change Management (CM), Configurations, and Discovery. This role involves collaborating with various stakeholders to ensure the effective use and management of the ServiceNow platform in alignment with business objectives.
Job Functions & Responsibilities:
• Thorough knowledge of ServiceNow modules like ITSM, HR, CSM, DRP and the underlying architecture.
• Administer and support the ServiceNow platform, existing modules including IT Infrastructure Discovery.
• Collaborate with stakeholders to gather and document requirements for new functionalities and enhancements.
• Perform daily operational tasks such as managing incidents, service requests, changes, and problem records.
• Perform/implement configuration & customizations of new and existing modules in service now.
• Integrate ServiceNow with other apps & enterprise systems using APIs and web services.
• Develop data mapping and transformation logic for data integration.
• Create unique service portal pages and widgets to aid the business organization, create custom forms, lists, and views within the ServiceNow platform.
• Implement complex workflows using ServiceNow's workflow engine Proficient in JavaScript for writing ServiceNow scripts and customizations.
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs.
• Implement and maintain ServiceNow Discovery to ensure accurate and up-to-date configuration management database (CMDB).
• Strong experience in Service now service mapping to discover and track business services and their underlying infrastructure components.
• Develop and maintain technical documentation, including system configurations, processes, and procedures.
• Provide training and support to end-users to ensure effective utilization of the ServiceNow platform.
• Support and perform in service now upgrades with new release versions.
• Stay current with ServiceNow updates, best practices, and industry trends to continuously improve the platform.
Skills:
• Experience with ServiceNow integration with other IT systems and tools.
• Knowledge of additional ServiceNow modules (e.g., HR Service Delivery, ITOM, SecOps).
• Familiarity with Agile/Scrum methodologies.
• Experience with New Digital Release module.
• Knowledge of ITAM
Education & Certifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5-10 years of experience working with ServiceNow, including ITSM, CM, Configurations, and Discovery.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow administration, configuration, and customization.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
For Immediate Response call 732-876-7640, or send your resume to RecruiterPC@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.