Job Description:
Trigyn's direct government client has an immediate need for ServiceNow Architect in Manhattan, NY.
Description:
The goal of the ServiceNow Architect is to provide subject matter expertise to a team of developers, lead new feature implementation, product upgrades and run day to day support operations. This person will own the technical governance and code quality of all solutions deployed in support of Enterprise Portal & Catalog. The ServiceNow lead must align with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. The ideal candidate is a technical expert in ServiceNow and takes pride in designing best in class solutions that push the boundaries of platform capability. This person understands best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration and customization and the risks posed to the platform.
Responsibilities:
• Oversee the day-to-day management and development of the ServiceNow team, comprising of consultants and employees
• Own the technical governance for development activities
• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, and UI components
• Provide solutions through configuration and/or customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
• Review and analyze the effectiveness and efficiency of existing configurations and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Administer ServiceNow and serve as tier 2 support
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures
• Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities in ServiceNow
• Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum
Qualifications & Skills:
• 6+ years of hands-on experience developing and configuring on the ServiceNow Platform
• Previous experience leading teams through large enterprise transformation programs
• ITIL foundations certification
• Minimum 4-6 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
• Experience with CMDB, and integration with other external tools
• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
• Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
• Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery)
• Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework
• Solid team player with a \"can do" attitude
• Extremely organized with strong time-management skills
• Ability to contribute to and lead projects
• Process and detail oriented, analytical and inquisitive
• Ability to deliver solutions to improve and automate complex and/or critical business processes
• Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
• Ability to effectively prioritize and execute
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Ability to multi-task across project/initiatives and deliver according to time commitments.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call 732-876-7622, or send your resume to RecruiterJK@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.