Job Description:
Project Objectives
• Implement Google Voice platform.
• Seamlessly migrate existing telephony and communication systems (analog, digital, PBX) to the new VoIP platform.
• Ensure comprehensive training and documentation for all staff members on the new system's features, functionalities, and best practices.
• Minimize disruptions to daily business operations and maintain high service availability throughout the transition process.
Scope Inclusions
• Needs Assessment and Deployment Planning.
• Conduct a thorough needs assessment to determine if hardware and software requirements are available to start the deployment.
• Evaluate potential risks or factors that may hinder timely deployment of platform
• Create a project plan in the UNFPA project management portal.
• Hardware Installation and Configuration:
• Install and configure VoIP-compatible phones, headsets, and other endpoint devices.
• Set up and configure VoIP servers, gateways, and other network infrastructure components.
• Implement necessary network switches, routers, and firewalls to support VoIP traffic.
• Software Installation and Configuration:
• Install and configure the VoIP software on endpoint devices.
• Set up user accounts, call routing, voicemail, and other essential features.
• Integrate the VoIP system with existing directory services and authentication systems.
• Network Assessment and Optimization:
• Assess the existing network infrastructure to ensure it can adequately support VoIP traffic.
• Optimize network bandwidth, QoS (Quality of Service), and security for VoIP.
• Address any potential network bottlenecks or congestion issues.
• Data Migration:
• Migrate existing phone numbers, contact lists, call logs, and other relevant data to the new VoIP platform.
• Ensure data integrity and accuracy during the migration process.
• Integration with Existing Systems:
• Integrate the VoIP platform with existing business systems such as CRM, email, ERP, and collaboration tools.
• Enable click-to-call and other unified communications features.
• Testing and Quality Assurance:
• Conduct comprehensive testing of the VoIP system, including call quality, functionality, and performance.
• Perform user acceptance testing (UAT) to ensure the system meets user requirements and expectations.
• User Training and Support:
• Develop and deliver training programs for end-users, administrators, and IT staff.
• Provide ongoing support and troubleshooting assistance during and after the rollout.
• Create user manuals, quick reference guides, and other documentation resources.
• Documentation:
• Develop detailed technical documentation for system administrators, including configuration guides, troubleshooting procedures, and maintenance instructions.
• Create user documentation to help end-users understand and utilize the VoIP system effectively.
Scope Exclusions
• Upgrading Internet Bandwidth: Upgrading internet bandwidth beyond the currently contracted capacity is not included in this project scope.
• Custom Application Development: Development of custom applications or integrations beyond the standard VoIP platform features is not included.
• Ongoing Maintenance and Support: Long-term maintenance and support of the VoIP system after the initial rollout are not included and will be covered under a separate contract.
• Integration with Future Systems: Integration with future systems or technologies that are not currently identified or planned is not included in this scope.
Project Deliverables
• VoIP Platform Infrastructure: Fully configured and operational Google Voice platform and software environment.
• Migration Plan: Detailed plan outlining the steps and timelines for migrating existing communications to the Google Voice platform.
• User Training Materials: Comprehensive training materials, including presentations, user manuals, and quick reference guides.
• System Documentation: Technical documentation for system administrators, covering configuration, troubleshooting, and maintenance.
• Testing and Acceptance Report: Detailed report documenting the testing procedures, results, and user acceptance of the VoIP system.
For an immediate response, please call 732-876-7621, or send your resume to RecruiterCS@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.