Job Description:
We are looking for an IT support analyst to join our IT department to support end-users in resolving technical problems. The responsibilities of the IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations.
A successful candidate will be able to provide exceptional customer service and perform user
administrative responsibilities efficiently. Ultimately, the IT support analyst will be able to display excellent problem-solving skills and a solid knowledge of IT solutions.
IT Support Analyst Responsibilities:
• Perform analysis of root causes.
• Develop checklists for reoccurring problems.
• Develop recommendations for procedures to prevent problems.
• Evaluate and resolve complex problems that arise.
• Analyze and resolve computer hardware, software and network issues, repair user workstations, modify configurations, replaces faulty components, and rebuilds complete systems on a variety of platforms.
• Perform user administrative tasks.
• Working knowledge of network protocols, and hands on connectivity debugging experience.
• Prioritizes and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures. Suggests, tests, implements, and evaluates solutions.
• Coordinates and interacts with other teams within the department and functions as a liaison
between our department and users to communicate end-user needs and ensure effective
solutions are implemented.
• Coordinates contact with vendors as needed to assist with support activities.
• Maintains records of work activities and documents recurring, difficult, or complex problems; identifies trends, recommends solutions and resources.
• Testing of new devices and ICT services for onboarding into the organization's support landscape.
• Attends training sessions, conferences, classes, and utilizes online resources to maintain and
update skills and knowledge as necessary to keep current on relevant technologies.
IT Support Requirements:
• 2 - 3 years of experience in an end-user desktop support role.
• Support and troubleshoot desktop, laptop, and other devices.
• Support and troubleshoot wireless devices (Android and iOS)
• Support of Wi-Fi issues and equipment
• Advance knowledge of 0365 and managing Outlook client accounts.
• Strong knowledge of Microsoft Office packages (at least Word, Excel and PowerPoint) with
technically demonstrated abilities.
• Strong understanding of Microsoft Azure Portal & Azure AD.
• Strong technical background supporting MFA login and network issues.
• Basic support of videoconferences and videoconferencing equipment
• Working knowledge of specialized or non-standard equipment such as Smartboards, Surface Hubs, etc.
• Ability to work independently.
• Exceptional customer service skills.
• Large enterprise work experience desired; should have provided Help Desk & LAN Support for at least 250 users.
• Excellent analytical skills, great insight, and speed in determining criticality of problems.
For an immediate response, please call 732-876-7621, or send your resume to RecruiterCS@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.