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Information Clerk (Customer support)

Job Details: Information Clerk (Customer support)

Job Description: Information Clerk (Customer support)

Position Id: J0524-0009
Job Type:4-6 months (contract)
Country: United States
Location: Brooklyn, NY
Pay Rate: Open
Contact Recruiter:732-876-7623

Job Description:

Trigyn's direct government client has an immediate need for an Information Clerk in Brooklyn, NY. The particulars of the opportunity are below:

Description:
Reporting to the Application Hotline Supervisor, the Information Clerks’ responsibilities will include, but are not limited to, the following:

• Take hotline phone calls and provide accurate answers to queries and concerns.
• Guide callers through completing, troubleshooting, and navigating the application and client’s website.
• Engage in active listening with callers, confirming or clarifying information and de-escalate situations involving dissatisfied customers by offering patient assistance and support.
• Follow communication scripts when handling different topics.
• Manage large amounts of inbound calls in a timely manner.
• Perform data entry to maintain records/requests.
• Manage voicemail mailbox.
• Respond to voicemail messages.
• Utilize software, databases, and tools appropriately.
• Meet call center metrics and targets while providing excellent consistent customer service.
• Adhere to all policies and procedures.
• Report system issues to IT.
• Perform other related tasks as assigned.

Duties:
• Respond to inquiries about the program/app
• Perform data entry to maintain records/requests
• Perform other duties assigned by management.

Skill set:
• Strong phone and verbal communication skills along with active listening
• Previous experience in a customer support role
• Familiarity with utilizing call center systems
• Ability to manage time effectively and adhere to specified handle time.

NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

For Immediate Response call 732-876-7623 or send your resume to RecruiterKS@Trigyn.com

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.