Job Title :
Helpdesk/User Support Technician
Position ID :
Location :
Job Type :
4-6 months (contract)
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Job Description

Trigyn has contractual opportunity for Helpdesk/User Support Technician. This resource will be deployed at our client site in Volombia

Job Responsibilities:
Assist users and other technical staff solving network and end user equipment problems. The main tasks will be:
-Receive and process Help Desk Calls;
-Record request for services in HP Open View or other HD application;
-Assist users both remotely or in person on any IT related problem;
-Identifies, tracks, isolate and repair network faults;
-Prepares (image) PC, laptops and servers for deployment;
-Uses hardware and software tools to monitor network utilization, efficiency and Performance.
Software/Users Support:
-Windows 9x/WinNT/Win2000 Desktops/Laptops – Installation, configuration, LAN connection, software installation, trouble-shooting;
-Lotus Notes' – Client installation and maintenance, setting up connection of users to the server;
-Help Desk support – MS Office (Word, Excel, PowerPoint), Lotus Notes/Mail;
-Design and deployment of standard user desktop environment;
-Training and support for new users.

*Candidate must have at least 5 years of working experience in IT Helpdesk.
*Must be conversant in user hardware and software support especially under Windows environment and Microsoft Office.
*Must have a national drivers licence for a light motor vehicle.
*Fluency in English, both written and oral, is required.

For Immediate Response, Please send your Resume to

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.

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