Job Description:
Trigyn's direct government client has an immediate need for a Help Desk Specialist in East Greenbush, NY.
Description:
The individual selected for this position will carry out all IT support efforts. This position will serve as a liaison between the end-user and the technology team(s). The candidate will provide service under all of the unit’s policies, guidelines and operational procedures.
Day-to-day tasks include but are not limited to the following:
• Assist end-user customers and resolve user’s technical problems
• Ghost PC’s when necessary
• Manage user accounts
• Maintain inventory
• Perform hardware repairs on PC’s and laptops
• Assist with minor phone changes or moves
• Research new technology as requested
• Set up and take down conference room technologies for vendors, presentations, training classes, etc.
• Work with personnel to set up and maintain connections to their agencies
• Produce resource material as needed (i.e. CDs/DVDs)
• Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders
• Coordinate with Technology Customer Services Unit for:
a. Ordering new equipment
b. Disposing of old equipment
c. Equipment repairs.
Mandatory Qualification:
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.
• 70 months experience working with end-user clients to troubleshoot both software and hardware issues
• 70 months experience supporting Microsoft Windows 7 or higher desktop operating systems
• 60 months experience working with Microsoft Office Suite including but not limited to MS Access, Excel, PowerPoint, Project, Word and Visio
• 60 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment
• 60 months experience working in a Help desk environment
• 60 months of experience creating or updating system support documentation
• A+ certification.
For Immediate Response call 732-640-2404, or send your resume to RecruiterPK@Trigyn.com
For Immediate Response call 518-805-7401, or send your resume to RecruiterBP@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.