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Help Desk / IT Support Specialist

Job Details: Help Desk / IT Support Specialist

Job Description: Help Desk / IT Support Specialist

Position Id: J0224-0081
Job Type:4-6 months (contract)
Country: United States
Location: Baltimore, MD
Pay Rate: Open
Contact Recruiter:732-876-7626

Job Description:

Trigyn's direct government client has an immediate need for Help Desk / IT Support Specialist in Baltimore, MD. The particulars of the opportunity are below:

Roles and Responsibilities:
• Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.
• Determine the best solution based on the issue and details provided by customers
• Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;
• Develop/configure “agency specific” software
• Isolate and diagnose common hardware/software problems
• Maintain records of repairs and fixes for future reference and updates of procedures
• Document changes and improvements
• Ability to work with other IT professionals as needed for product/application support

Education and Experience Requirements:
• Associate degree.
• Two years of computer and customer support, applications analysis, and/or data security and testing experience.
• Verbal and written communication skills.
• Previous IT experience in government is preferred.

Technical Skills:
• MS Office 365, Teams, Conference setup (Audio/Video)

Equivalencies.
• An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

For Immediate Response call 732-876-7626, or send your resume to RecruiterMJ@Trigyn.com

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.