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Business Analyst

Job Details: Business Analyst

Job Description: Business Analyst

Position Id: G0823-0029
Job Type:4-6 months (contract)
Country: Central African Republic
Location: Bangui
Pay Rate: Open
Contact Recruiter:912261400909

Job Description:

Trigyn has a contractual opportunity for Business Analyst. This resource will be working at our client site in the Central African Republic.


• Monitor and maintain service level agreements (SLAs) for IT services, ensuring service levels are met and exceeded.
• Monitor SLA performance and collaborate with teams to address deviations and service delivery issues.
• Regularly review and analyze IT Service Management performance data to identify opportunities for optimization.
• Collect and analyze service desk performance data to identify trends, recurring issues, and areas for improvement.
• Generate regular and ad-hoc reports using the Power BI reporting tool to communicate key performance indicators (KPIs) and insights to management and stakeholders.
• Participate in IT projects that impact the service desk operations, providing insights and guidance on the business requirements.
• Continuously assess ITSM processes for effectiveness, efficiency, and alignment with business objectives.
• Identify areas for process improvement and work with relevant stakeholders to implement enhancements.
• Provide training to IT staff and end-users on iNeed CRM processes, tools, and best practices.
• Communicate IT service changes, updates, and improvements to relevant stakeholders.

Results/Expected Outputs
• Proven experience in IT service management, including hands-on experience with ITSM frameworks like ITIL.
• Strong understanding of IT service lifecycles, including incident management, problem management, change management, and service request fulfillment.
• Familiarity with iNeed CRM tools and software used for tracking and managing IT services.
• Excellent verbal and written communication skills for effective collaboration with technical and non-technical stakeholders.
• Analytical mindset with the ability to assess data, identify trends, and make informed decisions.

Required experience
• Minimum of five (5) years of progressive experience within the United Nations or other International Organizations at the national or international level is required.
• Solid experience with IT service management.

Education - Additional Comments
Certificates in Information Technology, Computer Science, or related field (or equivalent experience)

Language Skills
English (Mandatory), Level - Fluent
French (Desirable), Level - Working Knowledge

For Immediate Response, Please send your Resume to

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.