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Application Support Analyst

Job Details: Application Support Analyst

Job Description: Application Support Analyst

Position Id: G0424-0015
Job Type:Full Time
Country: India
Location: Mumbai, Delhi
Pay Rate: Open
Contact Recruiter:912261400909

Job Description:

Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles. Senior support resource with experience of 9 to 10 yrs.

Core Skillset – SQL Understanding, Document Control, RCA Process, Flexible schedule, Agile/SCRUM Knowledge, Quality Assurance, Data Processing, Ticketing Tool Knowledge

Language – English, Hindi

• Analyze application data to assess performance and uncover problems.
• Work in team environment to complete all testing activities according to schedule.
• Coordinate resolutions with development team and project managers.
• Complete root cause analysis of defects.
• Monitor data processing, quality assurance, and development activities.
• Troubleshot and resolved application issues escalated from end users.
• Processed large batches of data on daily and weekly basis.
• Conducted user regression and other tests on products and components.
• Opened and documented defect tickets.
• Participated in daily, weekly, and bi-monthly status meetings.
• Completed testing on code releases to ensure quality.
• Developed scripts for consistent testing team wide.
• Worked with development team to assess issues and test for solutions.
• Integrated application software and hardware configuration changes.
• Supported company users with troubleshooting assistance.
• Effectively resolved first line application queries
• Improved ticketing resolution time