IT Systems for Developing Countries – Sustainable Development

August 24, 2020
Managed Services , Staffing & Consulting

Background: Trigyn’s direct client was an international governmental organization which had undertaken an initiative to digitize intellectual property records on a common platform. The goal of the program was to foster greater compliance with global intellectual property conventions in African countries by establishing uniform processes and record keeping on their established global IT platform. The client was seeking to expand the program to African countries where intellectual property records were maintained within hundreds of thousands of paper-based documents.

A major challenge facing the NGO in expanding the program to Africa was sustainability. Without a proactive sustainability strategy, technology investments in developing countries can foster long term dependence on out-of-country suppliers or outright abandonment due to the lack of affordable local support options.

Trigyn Approach: Trigyn Technologies was engaged to implement the program in African countries. The project required adaptation of a legacy application to digitize hundreds of thousands of paper-based intellectual property records into a searchable electronic database.

To overcome the challenge of sustainability, Trigyn deployed its innovative Sustainable Development Model for IT adhering to the United Nations principals of Sustainable Development which include:

  • Quality Education.
  • Decent Work and Economic Growth.
  • Industry Innovation and Infrastructure, and
  • Peace, Justice and Strong Institutions.

As part of this approach Trigyn employed a project team comprised mostly of local IT professionals. The project plan included a significant ongoing skills enhancement and solution training component designed to foster self-sufficiency among local IT professionals to operate and maintain the solution post-delivery.

To further enhance local skills development and to allow developing regions to retain greater economic benefit from this initiative, project teams for subsequent implementations leveraged part of the skilled labor pool from previous implementations to minimize the need for non-African consultants.

Trigyn continues to be involved in this project including implementations in additional countries and maintaining the solution under a Managed Services model heavily utilizing local African IT professionals.

Outcome:  Trigyn’s Sustainable Development model was credited with delivering the following benefits:

  • Successful development and implementation across multiple African countries,
  • Increased employment of local professionals,
  • Enhanced capabilities of local labor force through mentoring and education,
  • Maintained the application through a managed services model using local labor,
  • Maximized retention of project financial investment within the local economy,
  • Reduce overall program cost,
  • Increase return on funds invested, and
  • Ensured a sustainable legacy for the program in recipient countries.

Trigyn Technologies’ innovative Sustainable Development Model that has been proven to be an effective framework for building a lasting economic legacy from technology investments in developing countries.

Tags:  Managed Services , Staffing