Trigyn's Managed Services & Support

Trigyn’s Managed & Support Services deliver the reliability, performance, and agility enterprises need to thrive in a digital-first world.

We provide end-to-end management of IT environments - from infrastructure to applications to end-user support - backed by automation, AI-driven observability, and 24×7 global operations.

Our flexible engagement models and outcome-based governance ensure predictable service quality, measurable results, and continuous optimization across hybrid and multi-cloud ecosystems.

Comprehensive Managed Services & Support Offerings

1. Infrastructure & Cloud Managed Services

   End-to-end operations management for data centers, cloud, and hybrid environments.

   • 24×7 NOC & Control Tower operations for monitoring and incident management
   • Unified dashboards for SLA, compliance, and asset visibility
   • Automated patching, configuration drift detection, and capacity optimization
   • Multi-cloud governance and cost optimization (AWS, Azure, GCP)
   • Predictive analytics for proactive issue prevention

   Outcome: 99.99% uptime, faster incident resolution, and reduced operational overhead.

   For more information about Trigyn’s Infrastructure Services, click here.

2. Application & Platform Support Services

   Maintain the performance and reliability of critical enterprise applications and platforms through proactive management and automation.

   • Application monitoring, optimization, and lifecycle management
   • DevOps pipeline support and continuous deployment governance
   • Cloud-native platform and middleware administration
   • Patch, version, and capacity management for enterprise systems
   • AI-driven diagnostics and automated remediation for recurring issues

   Outcome: Improved performance, stability, and user satisfaction with reduced mean time to repair (MTTR).

3. End-User & Helpdesk Support

   Delivering responsive, personalized support experiences that enhance workforce productivity.

   • Global IT service desk (L1–L3) with omnichannel access (chat, voice, ticketing)
   • Remote and onsite troubleshooting for hardware, applications, and connectivity
   • Automated self-service portals and knowledge management
   • Endpoint provisioning, patching, and policy enforcement
   • VDI support (Citrix, Azure Virtual Desktop, VMware Horizon)

   Outcome: Increased user satisfaction, reduced support costs, and faster issue resolution.

4. Managed Security & Compliance Services

   Securing digital operations through integrated, continuous protection.

   • 24×7 SOC-as-a-Service with SIEM/SOAR and AIOps integration
   • Vulnerability scanning, patch automation, and threat analytics
   • Identity and access governance (IAM/PAM/SSO)
   • Zero Trust policy enforcement and compliance monitoring
   • Data loss prevention (DLP) and endpoint protection

   Outcome: Proactive threat detection, rapid response, and continuous compliance.

   For more information about Trigyn’s Cybersecurity Services, click here.

5. Service Governance & Continuous Improvement

   Our managed and support services are governed by ITIL, ISO, and CMMI-certified frameworks — ensuring transparency, accountability, and measurable results.

   • Service Delivery Governance: KPI and SLA tracking via executive dashboards
   • Automation-First Operations: Runbook automation and self-healing workflows
   • Continuous Service Improvement: Root cause analysis and feedback-driven enhancement
   • Flexible Engagement Models: Managed service, co-managed, or outcome-based

   Outcome: Operational excellence, predictable performance, and measurable business value.

Why Trigyn

• Comprehensive Coverage: Infrastructure, applications, cloud, and end-user environments managed under one framework.
• Global 24×7 Operations: Onshore, nearshore, and offshore NOCs and support centers.
• Proven Expertise: Decades of success delivering IT operations for governments, BFSI, healthcare, and global enterprises.
• Automation & AI-Driven Efficiency: Leveraging AIOps, FinOps, and SRE principles for proactive service delivery.
• Certified Quality: ISO 20000-1, ISO 27001, and CMMI Level 5 certified processes for reliable outcomes.

Simplify IT operations and elevate performance with Trigyn’s Managed Services & Support Capabilities.

Let us manage your technology — so you can focus on growth, innovation, and outcomes.

Contact us to schedule a Managed Services Consultation today.