Job Description:
1. ServiceNow areas -
o Guided Decision Trees,
o Playbook,
o UI Builder,
o Flow,
o Javascript
o ITSM, CSM, TSM
o Integration
2. Developer skills -
o Capable of implementing design into code/configuration, debug and resolve issues,
o Perform unit testing, code reviews
o Provide L3 support, defect triage, root cause analysis
o Capability of performing PoCs for technical validation and feasbility.
o Strong in database and entity design concepts
o Strong experience in Java scripts, Integration APIs
3. Domain
o Understanding of Telecom (Broadband and Cloud based offerings)
o Service Assurance - Customer Services management, Diagnostics
o Understanding of service inventory and integrations.
4. Communication
o Provide code walkthrough to the reviewer
o Coordinate and work with testing and devops team for issue resolutions and deployment
Mandatory Skills
ServiceNow areas -
o TSM, ITSM, CSM
o Guided Decision Trees,
o Playbook,
o UI Builder,
o Flow,
o Javascript
Years of Exp: 6-8 yrs