Job Title :
Service Desk Logistics Technician
Position ID :
J0921-0011
Location :
New York City, NY
Job Type :
6-12 months (contract)
State/Province :
New York
Pay Rate :
Open
Country :
United States
Contact Recruiter :
732-876-7622
Job Description

Responsibilities: Within delegated authority, the Logistics Technician will be responsible
for the following duties:

Service Installation and Support
• Receives and monitors service requests in the automated tracking system with minimum
delay.
• Performs tasks related to scheduled service requests, including equipment replacement,
equipment installation/de-installation, returns to stock, site surveys, etc.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task.
• Acts as problem escalation point for technical staff.
• Escalates problems/tasks to the appropriate parties in accordance with established procedures.
• Detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general;
• Performs other related duties as required.

Procurement and Logistics
• Enters assets and asset transactions into the automated inventory management system in
accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs more complex hardware and software configuration tasks such as creating
standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment
condition;
• Prepares and releases equipment for service requests.
• Liaises with other areas of OICT, focal points, and staff of the Permanent Missions.
• Keeps abreast of developments in technology in the industry in general.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

Service Coordination
• Liaises with other areas of OICT to facilitate completion of service requests.
• Provides advice to clients regarding OICT standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Addresses escalated problems and monitors to resolution.
• Detects problem patterns and recommend solutions.
• Keeps abreast of latest OICT standards and technology.

Physical Requirements
• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to
80 pieces of equipment daily.
• May be required to work on shift assignments on weekdays to maintain the service
coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent
may be required to work ad-hoc assignments during evenings or early mornings of
working days as well as holidays and weekends.
• May be required to visit user’s premises to deliver computer equipment.
• May require the ability to cope with the working conditions of the Logistics Work Area,
where the level of noise and electro-magnetic fields may be slightly higher than the
normal office environment while the temperature may be lower.

Results Expected:
Provides effective information technology support to IT staff and users in installation,
operation, maintenance, and service delivery of hardware and software.

For an immediate response, please call 732-876-7622, or send your resume to: RecruiterJK@Trigyn.com

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.

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