Job Description:
Trigyn has a contractual opportunity for a IT Support and Management Support Technician. This resource will be working from the client site in Dominican Republic.
Job Description:
The technician will provide Tier 1 ICT support and assist in IT service management for client back-office operations located in Santo Domingo, Dominican Republic. This includes troubleshooting, maintenance, and deployment of ICT systems to ensure mission-critical connectivity and operational continuity.
II. Equipment Scope
The staff will install, configure, and maintain, including but not limited to:
• End-user devices: laptops, desktops, tablets, smartphones.
• Unified Communications systems: VoIP phones, video conferencing equipment.
• Network connectivity devices: switches, routers, wireless access points (basic troubleshooting only).
• Peripheral devices: printers, scanners, UPS systems.
• Collaboration platforms: Microsoft 365 (Teams, SharePoint, OneDrive).
• Printing protocols: configuration and troubleshooting of network printers and print servers.
III. Technical Knowledge
Working knowledge of:
• Microsoft 365 technologies (Teams, Outlook, SharePoint, OneDrive) for Tier 1 support.
• Basic network troubleshooting for WAN, LAN, and Wi-Fi issues to escalate to Tier 2.
• Printing protocols (e.g., TCP/IP printing, print queues, drivers).
• Windows OS administration (user profiles, updates, patching).
• Basic understanding of ICT security principles (password policies, MFA).
IV. Duties
The technician will perform, but not be limited to:
• Provide Tier 1 end-user support for Microsoft 365 applications and services.
• Troubleshoot and resolve basic hardware/software issues for desktops, laptops, and mobile devices.
• Assist users with Teams meetings, SharePoint access, and OneDrive synchronization.
• Perform initial diagnostics for WAN/LAN/Wi-Fi connectivity issues and escalate to Tier 2 when required.
• Configure and maintain network printers, troubleshoot print queues, and manage printer drivers.
• Support ICT asset management and inventory control.
• Provide user training and guidance on ICT tools and best practices.
• Maintain compliance with client ICT security standards.
V. Microsoft 365 and Azure
The technician will support and assist in the administration of the organization’s Microsoft 365 and Azure environment, including:
Microsoft 365 Administration
• Manage Microsoft 365 user accounts, licenses, and group memberships.
• Administer SharePoint Online sites, permissions, and document libraries.
• Support deployment and configuration of Microsoft 365 applications (Word, Excel, Outlook, Teams) across devices.
Intune & Mobile Device Management (MDM)
• Enroll, configure, and manage end-user devices (Windows, iOS, Android) using Microsoft Intune.
• Deploy and update applications remotely via Intune App Management.
• Apply and monitor device compliance policies and configuration profiles.
• Perform remote wipe or selective wipe of lost or decommissioned devices in accordance with ICT policies.
• Troubleshoot Intune enrollment failures and device compliance issues for end users.
• Maintain an accurate inventory of managed devices within the Intune portal.
VI. Networking Skills
Minimal but essential:
• Ability to identify and report connectivity issues (WAN/LAN/Wi-Fi).
• Familiarity with IP addressing and basic troubleshooting commands (ping, ipconfig).
• Escalate unresolved network issues to Tier 2 support promptly.
VII. Experience & Certification
• Minimum 3–5 years’ experience in ICT end-user support roles.
• Appropriate Technical College Certificates or equivalent professional certifications (CompTIA A+, ITIL Foundation preferred).
• Experience in client or international mission environments is desirable.
• National driver’s license for light motor vehicles is an asset.
VIII. Language
• Fluency in English, both written and oral, is required.
• Spanish is highly desirable as an additional language.
For Immediate Response, please send your Resume to Global-Recruitment@Trigyn.com
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 28 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2022 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in the United States, Canada, Switzerland and India.