Job Description:
Trigyn has a contractual opportunity for an ICT Service Desk Analyst (Tier 1). This position is based at our client site for Remote.
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Job Description:-
Fluency in spoken and written English.
At least 1 year of experience in ICT service desk operations or ICT helpdesk.
Analytical mind.
Attention to detail.
Team player with the capacity to work in a multicultural environment.
Capacity to work independently under minimal supervision.
Capacity to comply with established guidelines and instructions from supervisor.
Capacity and willingness to acquire new skills and knowledge through self-learning and research.
Provides Tier-1 support to users for all systems and services falling within the USD Asia service catalog.
When an incident cannot be resolved or a request fulfilled at the Tier-11 level, escalate the ticket and follow up with the escalation team until incident resolution or request fulfillment.
Distributes tickets to USD hubs based on established procedures whenever acting as a dispatcher.
Completes the beginning of shift checklist and prepares the end of shift report whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Drafts and sends broadcast emails in relation to major incidents whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Contributes to the continuous improvement of USD processes and USD knowledge base.
Provides guidance to new/junior service desk agents.
Performs other duties as assigned.
For Immediate Response, Please send your Resume to Global-Recruitment@Trigyn.com
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.