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Helpdesk/User Support Technician

Job Details: Helpdesk/User Support Technician

Job Description: Helpdesk/User Support Technician

Position Id: G0923-0003
Job Type:4-6 months (contract)
Country: Sudan
Location: Abyei
Pay Rate: Open
Contact Recruiter:912261400909

Job Description:

Trigyn has a contractual opportunity for a Helpdesk/User Support Technician. This resource will be working at our client site in Sudan.

Job Description:

* Act as a focal point for receipt & processing of user requests, including logging, escalation & resolution of issues reported to the FTS Service Desk Unit either through e-mails or telephone phone calls.
* Logs end-user requests via standard FTS ticketing system iNeed.
* Help install, configure, test & troubleshoot desktop, printer & end-user devices hardware & software, including configuring for Local Area Network connectivity, desktop operating systems, Electronic mail, Unite UN email, Citrix, Database systems, Internet Web applications, network services like Domain Name Server (DNS), DHCP, & various security & client applications.
* Install, configures & test audio, video conference & desktop video conferences.
* Participate in the development, deployment & maintenance of application software(s) within Microsoft Office 365 & other Web-based architectures.
* Helps prepare technical & user documentation for training purposes & is also involved in conducting basic user training for IT-related hardware & applications.
* Help provide monitoring of personal computers running the UN software delivery system to ensure that software distributions, patches & antivirus updates are being delivered correctly.
* Assist in meetings and conference preparation by standardizing & configuring conference hardware & software in various locations throughout headquarters & may be requested to operate the equipment during conferences.
* Be part of the activity concerning research on new technologies as requested, keeping abreast of developments in the field.
* Participate in the testing & evaluating new products & technologies.
* Provide training & guidance to UN staff on the more complex technical issues.
* Coordinate & oversee review meetings for outsizing issues, requests, tickets etc.
* Provide support beyond normal office working hours on a 24x7 basis, based on the roster of duty officer assignments.

Skills and Qualifications

* Working knowledge of desktop, mobile devices, and other office equipment.
* Basic troubleshooting skills for all ICT equipment.
* Customer-centric oriented person
* Good communication and interpersonal skills, are required.

For immediate response, please send your Resume to

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.