Job Description:
Trigyn's direct government client has an immediate need for a Help Desk Specialist in Albany, NY.
Description:
• Assist end-user customers and resolve user’s technical problems.
• Coordinate and manage statewide software rollout for newest major release (1+ year rollout)
• Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational
• Assist in the setup and installation of TraCS (Traffic and Criminal Software) software.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
• Conduct testing of application.
• Develop test plans for testing applications.
• Create and Coordinate Install/Update Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Develop TraCS process flow for local agencies.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
Mandatory Qualification:
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
• 84 months of experience working with end users to troubleshoot both hardware and software issues.
• 60 months of experience working in a second tier help desk environment.
• 36 months of experience in developing test plans and performing system level testing.
• 36 months of experience with public safety mobile computing environments.
• 36 months of experience in conducting technical and end-user training in a classroom environment.
• 36 months of experience in developing technical and training materials.
• 60 months of experience supporting Traffic and Criminal Software in a public safety environment.
• Bachelors Degree in an information technology related program of study from an accredited university or college
• 60 months of experience in configuring and troubleshooting public safety mobile communications systems.
For Immediate Response call 732-876-7629, or send your resume to RecruiterOR@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.