Job Description:
Reports To: Vice Chair & Executive Director
Function: Quality Assurance & Process Engineering
Location: India (Onsite / Hybrid)
Experience: 18+ Years in IT, with 10+ Years in a Senior Quality Leadership Role
Employment Type: Full-Time, Senior Leadership
ROLES & RESPONSIBILITIES
Quality Management System (QMS)
• Own, maintain, and continuously improve the organization's multi-standard QMS across ISO 9001, ISO 20000-1, and ISO 14001.
• Plan and govern certification and recertification cycles, managing relationships with accredited external bodies.
• Drive internal audit programs, management reviews, and corrective/preventive action closure.
• Define and track organizational measurement objectives tied to business outcomes, not just compliance targets.
SEPG and Process Engineering
• Lead the Software Engineering Process Group (SEPG), Process Improvement Team, and Software Quality Assurance Group (SQAG).
• Define, document, and institutionalize processes across all SDLC phases: planning, estimation, requirements, design, coding, testing, and release.
• Establish and maintain Project Performance Baselines and capability baselines for quantitative project management.
• Drive Causal Analysis and Resolution (CAR) and Defect Prevention activities across delivery units.
CMMI High Maturity Practices
• Lead CMMI Maturity Level 5 appraisal cycles — preparation, readiness reviews, evidence collection, and coordination with the Lead Appraiser.
• Institutionalize Quantitative Project Management (QPM) and Organizational Performance Management (OPM) practices.
• Apply statistical process control and process performance modeling to manage variation in delivery performance.
• Sustain High Maturity practices continuously, not just during appraisal windows.
Metrics, Measurement & Reporting
• Govern organizational metrics programs covering effort, schedule, defects, productivity, customer satisfaction, and test effectiveness.
• Produce performance dashboards and reports for Top Management highlighting trends, risks, and improvement targets.
• Establish size-based estimation baselines by technology type and maintain them as organizational assets.
Training & Culture
• Train project teams, leads, and support functions on quality processes and standards.
• Build a quality culture where process discipline is seen as an enabler of delivery, not a constraint.
• Run lessons learned and knowledge management programs to capture and reuse organizational learning.
Cross-functional Process Ownership
• Partner with support function heads across HR, Finance, IT Infrastructure, Procurement, Administration, Sales, and L&D to define and document their operating processes.
• Support Information Security Governance and data protection compliance in collaboration with the CISO or IT Infrastructure lead.
SKILLS REQUIRED
Mandatory Skills (Non-Negotiable)
• ISO 9001:2015
? Led or co-led at least two certification cycles.
? Managed internal audit programs and corrective/preventive action closure.
? Practical understanding of Clause 6.1 (risk-based thinking) and Clause 9.1 (performance evaluation).
• ISO 20000-1:2018
? Hands-on experience designing or improving IT Service Management processes.
? Covers service request, incident, problem, change, and capacity management in a software delivery context.
• ISO 14001:2015
? Operational experience managing an Environmental Management System (EMS).
? Identifying environmental aspects and impacts, setting environmental objectives, and running internal EMS audits.
• CMMI Dev v2.0 / v3.0 — Maturity Level 5
? Participated in or led at least one CMMI ML5 appraisal.
? Deep understanding of statistical process control, process performance baselines, process performance models, QPM, and causal analysis.
• Statistical Process Control
? Ability to explain and apply control charts, common cause vs. special cause variation, capability indices, and regression basics.
? Must be able to lead these conversations credibly in a real organizational context.
Good to Have
• ISO 27001:2022 Lead Auditor / Lead Implementer — for effective collaboration with IT Security teams and ISMS risk control alignment.
• Lean Six Sigma (Green Belt or above) — DMAIC, root cause analysis, control charts; directly applicable to Defect Prevention and CAR programs.
• Prior delivery-side experience as a Developer, Business Analyst, or Project Manager — builds credibility with delivery teams.
• Experience building internal QMS portals or metrics dashboards (e.g., SharePoint) — audit tracking, compliance indices, performance dashboards.
• Familiarity with Agile/Scrum environments — ability to adapt CMMI and ISO practices to sprint-based delivery without friction.
• Training and facilitation skills — ability to run engaging process training sessions and management reviews.
EDUCATION & CERTIFICATIONS REQUIRED
Experience
• 18+ years in IT, with a minimum of 10 years in a Senior Quality Leadership role.
Mandatory Certifications / Standards Exposure
• ISO 9001:2015 — Lead Auditor certification or demonstrated working expertise with at least two certification cycles.
• ISO 20000-1:2018 — Demonstrated working expertise in IT Service Management process design or improvement.
• ISO 14001:2015 — Demonstrated working expertise in Environmental Management System operations.
• CMMI Dev v2.0 or v3.0 — Maturity Level 5 appraisal participation or leadership (mandatory).
Preferred Certifications
• ISO 27001:2022 Lead Auditor or Lead Implementer.
• Lean Six Sigma Green Belt or higher.
Education
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
This role requires someone who has earned their credibility the hard way — by building things, fixing things, and sustaining things over time.