Job Description:
We are seeking two experienced Full Stack Support Engineers to join our Agile development team supporting a mission-critical application built on the .NET, React, and SQL Server stack. These roles are crucial to the smooth functioning and evolution of the platform, handling Tier 2 and Tier 3 support requests that go beyond routine fixes and include advanced debugging, performance tuning, feature enhancement, and architectural refactoring.
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Key Responsibilities:
• Handle Tier 2 and Tier 3 support tickets involving:
o Bug diagnosis and resolution
o Refactoring existing features
o Performance optimization (backend, database, or frontend)
o Integrations with external systems or APIs
• Collaborate with Product Owners, QA, and DevOps to triage and resolve support issues
• Implement enhancements and small-to-medium new functionalities as part of the product backlog
• Write clean, maintainable, and testable code across the full stack (.NET backend, React frontend, SQL DB)
• Ensure code is well-covered by unit and integration tests
• Participate in daily stand-ups, sprint planning, and retrospectives in an Agile/Scrum environment
• Document technical solutions and hand off resolved tickets with sufficient clarity
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Required Skills and Experience:
• 4+ years of experience in full stack development and application support
• Strong expertise in:
o .NET Core / .NET Framework (C#)
o React.js or similar frontend frameworks
o SQL Server and performance-tuning of complex queries
• Solid understanding of RESTful APIs and asynchronous programming
• Proven experience writing unit tests and integration tests
• Experience working in Agile teams, using tools like Jira, Azure DevOps, or similar
• Strong debugging skills and ability to trace issues end-to-end across the stack
• Excellent problem-solving and communication skills