eGovernance Practice

eGovernance Practice

In the recent years almost all countries around the world have realized the importance of electronic government or e-Government and the impact of technology in transforming the lives of citizens through the efficient and judicious use of information and communication technology (ICT) in the Government sector. While e-Government can be defined as the electronic enablement of Government, e-Governance is often defined as the use of ICTs to better enable the process of Governance thus leading the ‘Good Governance’.

The benefits of e-Governance are many as illustrated in Figure below:

We believe that to enable efficient e-Governance all of the following, the core pillars of any e-Governance initiative should be addressed:

We believe that the above pillars of e-Governance, namely the People, Process, Technology and Resources (PPTR) when designed properly can not only enable efficient governance but can lead to benefits to all stakeholders. When working on any e-Governance initiative our solution structure is defined by some of the questions in each part:

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People – Who are the intended beneficiaries? What is the intended outcome and what is the best method to provide these benefits to the stakeholders?

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Process – Are the process to provide these benefits e-enabled? Are the well defined processes? Could the process be made more efficient?

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Technology – Our methodology looks at the intended benefits and outcomes, the stakeholders, the intended services, the current architecture, the resources and support system and the expected service levels. The architecture is defined, refined and frozen after these elements have been incorporated. Our technology architecture design takes the following also into account:

Infrastructure – The available infrastructure and the best method to leverage it. Infrastructure may include:

›	Service and Application Origination Layer: Data Center – To provide e-Services 24x7 under conditions of a Service Level Agreement requires world class data center.
›	Service Delivery Medium: Network – To enable the delivery of e-Services requires a delivery medium which has very high availability.
›	Service Access: Services Centers and Portals – To access any service be it in the areas of Health Care, Transport, Insurance, Utility bills payments requires interoperable front end which presents and unified face of the services. Where internet penetration is high a portal may suffice, where internet usage is low; it requires the presence of Citizen Service Centers or Kiosks.

Databases – To enable efficient service delivery requires the presence of Databases where the data is online or data conversion is converted into a digital format. Inter-operability – Often the delivery of e-Services requires the inter-operability among multiple databases requiring the use of an efficient middleware mechanism with appropriately configured connectors that allow the applications to talk to one or more back-end systems. Our experience in developing integrated systems leveraging on our partnerships allow us to develop such system quickly.

Front-End: Portal – Trigyn have dedicated portal development teams that work on various front ends from development on a Check-Post Management Portal to integrated e-Services and Workflow Portals

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Resources: The sustainability of any e-Governance project is truly designed through the efficient allocation of resources. The resources model impact and defined many factors including the business model. Trigyn can design, implement and execute projects successfully in many business models as below:

»	Bought Out Model – The technology and applications are developed bought out by the client. The client may sign an operational & management contract with the provider.
»	BOOT – Build-Own-Operate and Transfer after a certain period of time.
»	BOO – Build-Own-Operate the assets are not transferred to the government
»	DBTO – Design, Build, Transfer and Operate
»	Transaction based models – These are models where payment is made by the client on a per transaction basis. A high volume of transactions enables the vendor to recover his investments.

Our experience in these areas enables us to make better judgments on the viability of these models leading to better sustainability of the projects which is often the most critical area of an e-Governance initiative.